Lifeline Ukraine works from a small office in an industrial area of Kyiv above a car dealership that donates the space for free. It employs a staff of 26 to field calls in shifts around the clock, paying their wages with donations from the UK, US, EU, Australia, and some private businesses. Notably, the total donation from the Ukrainian government to date is zero, though a congratulatory letter from the defence minister hangs on the office wall.
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